We’ll help you get on the right foot. All you need is your order number and the email used to place the order. You’ll find your order number in your Allbirds Order Confirmation email. Please see AB Return Portal. Then, off we go!
Something not right? Returns are on us, no questions asked, within 30 days. Gift with confidence; All items purchased as of November 10, 2023 are eligible for returns until January 10, 2024.
Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns can only be done in the country of purchase.
Return Shipping: We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.
Final Sale items cannot be returned. Items discounted at 50% off or higher, as well as gift cards, insoles, sock bundles, and TrinoXO Face Masks purchased on our website and in Allbirds retail stores are all final sale.
We don't do exchanges- it is just quicker and simpler to place a new order!
Pick a store in Canada and stop by to say hi!