Return

Returns

Looking to return?

We’ll help you get on the right foot. All you need is your order number and the email used to place the order. You’ll find your order number in your Allbirds Order Confirmation email. If your order number starts with "CA", please see CA Return portal to initiate your return. If it starts with "AB", please see AB Return Portal instead. Then, off we go!

Our Return Policy

Something not quite right? Returns are on us, no questions asked within 30 days.

Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns can only be done in the country of purchase. And sales for Accessories and TrinoXO™ Face Masks are final.

Return Shipping: We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.

We don't do exchanges- it is just quicker and simpler to place a new order!

Gifts

Not your color? Not to worry. Gifts can be returned within 30 days. Just head to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).