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Sale items marked with a discount of 50% or greater are final sale.

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Returns
Looking to return?

We’ll help you get on the right foot. All you need is your order number and the email used to place the order. You’ll find your order number in your Allbirds Order Confirmation email.

Please see AB Return Portal.

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Our Return Policy

Something not right? Returns are on us, no questions asked, within 30 days. Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns can only be done in the country of purchase.

Return Shipping: We’ll take care of getting the package back to us, but shipping fees aren’t refunded on the original order.

Final Sale items cannot be returned. Items discounted at 50% off or higher, as well as gift cards, insoles, and sock bundles purchased on our website and in Allbirds retail stores are all final sale.

We don't do exchanges- it is just quicker and simpler to place a new order!

Gifts
Not your colour? Not to worry. Gifts can be returned within 30 days. Just head to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).
Online and Retail Returns
We take free returns in-store or online (except for Outlet purchases - see above).
Used Shoes
Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need.

Still have questions?

Call Us: 1-800-465-9637
Monday - Friday 9am-5pm EST
Email Us: care@allbirds.ca